Privacy Policy
This privacy policy explains how turquoise-frost collects, uses, and protects personal information provided through our website and services. We are committed to safeguarding your privacy and handling your data with transparency.
Information We Collect
We collect information that you voluntarily provide when using our website or engaging our services:
- Contact details including name and email address
- Organisation name and role
- Enquiry details and correspondence
- Technical information about your device and browsing activity
How We Use Your Information
Personal information is used for the following purposes:
- Responding to enquiries and providing requested information
- Delivering consulting services you have engaged
- Sending relevant updates about our services when you have consented
- Improving our website functionality and user experience
- Meeting legal and regulatory obligations
Legal Basis for Processing
We process personal data based on one or more of the following grounds:
- Your explicit consent
- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Legitimate business interests that do not override your rights
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless you request earlier deletion. Project-related data may be retained longer where required for legal or professional reasons.
Data Sharing
We do not sell personal information to third parties. Information may be shared with trusted service providers who assist our operations, such as email hosting services. All such providers are contractually bound to protect your data and use it only for specified purposes.
Your Rights
Under data protection legislation, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Contact Us
For questions about this privacy policy or to exercise your data protection rights, please contact us at: [email protected]
Last updated: January 2024